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A guide to the mental health services available in Merthyr

The Covid-19 pandemic has had an impact on many people’s mental health with its subsequent lockdowns, isolation and financial burdens. It is important to know that there are lots of resources for you if you are struggling with your mental health.

While you can go to the NHS for treatment, you may experience longer wait times than normal due to ongoing challenges caused by the pandemic. Through charitable organisations and online NHS services, you may be able to get the help and support you need quicker and easier. To help, we have put together a list of some the mental health resources that are available to the people of Merthyr.

If it’s a mental health emergency, the NHS urgent mental health helplines provide 24-hour advice & support. The local phone numbers for the NHS crisis team are 01685 726952 and 01443 444388.


Mental health support located in Merthyr

The South Wales Valleys Samaritans

Location: Merthyr Tydfil High Street

Who’s it for: Everyone

Contact number: 116123 free of charge, or 03300945717

Website: https://www.samaritans.org/wales/branches/south-wales-valleys-samaritans/

This local branch of the Samaritans has been open in Merthyr for nearly 7 years, providing emotional support for those that need someone to speak to. The service is completely confidential, and the wonderful volunteers at the branch are happy to listen to you talk about any problems that may be troubling you. The service is ideal for those who feel that they do not have anyone they can talk to about their mental health or any factors in their lives that may be causing stress.

Due to the pandemic, this branch is temporarily taking calls through their phone services to continue to help the hundreds of people who rely on their support.


Merthyr Tydfil Mental Wellbeing Support Service

Location: Available for people in the Merthyr Tydfil area

Who’s it for: Mainly adults, yet some courses cater for those 14+.

Website: https://www.healthymerthyr.co.uk/our-projects/wellbeing-support-service/

Merthyr Primary Care Cluster has introduced a new mental wellbeing support service that is provided by your GP Support Officer (GPSO) and Valleys Steps, a local well-being charity. The service is comprised of two-hour workshops and longer 6-8 week programmes.

Some of the topics include:

  • Dealing with anxiety, panic, and stress
  • Introduction to mindfulness
  • Confidence and self-esteem
  • Anger management
  • Managing difficult thoughts
  • Sleep management

You can also sign up for one-off, one-hour workshops that cover an even broader range of mental health and wellbeing topics, including managing sleep, managing stress and managing difficult thoughts. You can find these workshops here.

For more information, please contact your practice and speak to your GPSO or visit our mental wellbeing support service page, here.


Nationwide mental health support


Location: Available online for people throughout Wales

Who’s it for: Adults only

Website: https://nhswales.silvercloudhealth.com/onboard/nhswales/

SilverCloud is an NHS service that comprises of a series of wellness programmes, delivered through an interactive phone app. SilverCloud programmes cover a wide range of mental health topics including anxiety, depression, panic, OCD, and phobias. You can complete the programmes module by module over a series of weeks. Each module contains engaging videos, audio clips, and interactive activities. Your journey through the programmes will be monitored and supported by dedicated support monitors, who will offer you feedback once every two weeks.



Location: Available online for people throughout Wales

Who’s it for: Children & young people

Website: https://www.kooth.com/

Kooth is an anonymous online counselling service specifically created for young adults. The website includes moderated discussion boards and mental health information that is appropriate for young people. Kooth’s daily journaling space is a great place to record and reflect on your feelings and emotions at a time that best suits you. If you need additional support, or just someone to talk to, you can live chat with their dedicated mental health support team.


CALL Mental Health Listening Line

Location:  Available online and over the phone for people throughout Wales

Who’s it for: Adults and young people

Contact Number: Call 0800132737 or text “help” to 81066

Website: callhelpline.org.uk

This 24/7 service provides confidential mental health listening and support. They also offer a service through text messaging, which is a great alternative for those who struggle to discuss their concerns verbally. You can also use CALL’s services to refer friends or family members who you believe may need mental health support.

CALL are also available to signpost you to other services, communities, and online resources that are available to you.


Mind Active Monitoring

Location: Available online for people throughout Wales

Who’s it for: Adults only

Website: https://www.mind.org.uk/about-us/mind-cymru/active-monitoring/

Mind are a charity who offer mental health support and advice to all who need it. By partnering with local health boards and GPs, they are able to provide The Mind Active Monitoring service. The service offers a range of guided self-help courses for mental health issues including anxiety, depression, self-esteem, and more. Over the duration of the course, an Active Monitoring Practitioner will send information, exercises, and call to offer additional support. The courses are intended to help people think and believe differently so that they can feel more in control of their mental health.

To get started, talk to your GP surgery, or fill in their contact form here on their website.

Mind also offer a wider array of services through their website including:

  • Learning disability support
  • LGBTQ+ mental health
  • Addiction support
  • Domestic abuse support



Location:  Available online and on the phone for people throughout Wales

Who’s it for: Children and young people

Contact Number: Call for free on 0800 1111

Website: https://www.childline.org.uk/

Childline is a free, nationwide service for children and young people that offers a wide range of free wellness and mental health support. Through the online message boards, children can ask their peers for help and advice, whilst their 1-2-1 chat service connects them with trained counsellors. They also offer resources and information for a range of issues that may affect children including:

  • Bullying
  • Peer pressure
  • Puberty
  • Deaf support
  • Friendship issues

If in doubt of which service applies to you, or you want additional support, please do not hesitate to contact your GP surgery and arrange an appointment. Your GP will always be happy to listen and help you find the support you need.